Pizzeria Refund & Cancellation Policy
Refund & Cancellation Policy

At EEPA’S Pizzeria, we prepare every order fresh. Because food preparation often begins immediately after an order is placed, our refund and cancellation policy is as follows:

Order Cancellations
  • Orders may be canceled only if preparation has not yet started.
  • Once an order has entered the preparation stage, it cannot be canceled.
  • To request a cancellation, please contact the restaurant as soon as possible.
Refund Eligibility

Refunds may be issued under the following circumstances:

  • The order was charged more than once.
  • The wrong items were delivered.
  • Items were missing from the order.
  • The order was canceled before preparation began.
  • The order could not be fulfilled because of a restaurant-related issue.
Non-Refundable Situations

Refunds will generally not be provided for:

  • Food that has already been prepared.
  • Orders canceled after preparation has started.
  • Personal taste preferences.
  • Incorrect information provided by the customer.
  • Delays caused by severe weather, traffic, or circumstances beyond our control.
Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

If you have any questions regarding refunds or cancellations, please contact us:

 

We appreciate your business and will always work to resolve any issues fairly and promptly.